Job Search

Job search details

Facilities Response Centre Coordinator
Job Type: Full Time
Location: VIC - Melbourne
Residency: Australian Permanent Residency
Job Reference: KF/1419487
Starting Date: ASAP
Closing Date: 25-Sep-2019
Rate: $NEG
Duration: N/A
Contact: Abhinav Bidani
  •  Great opportunity to join our team and tap into your full potential
  • Melbourne CBD location
  • Not your standard helpdesk role, servicing high profile commercial clientele.
  • Facilities Helpdesk Co-ordinator 


Knight Frank is recognised as a leader in property consultancy throughout the world, operating in 60 countries and employing more than 15,020 people worldwide.  In Australia, Knight Frank employs approximately 1,000 professionals in 26 offices. Knight Frank represents its clients in both commercial and residential markets, offering professional, agency and consultancy services.


The successful candidate will work Monday to Friday with shifts starting between 7.00am and 8.30am. There may be a requirement to work other shifts when needed.


The Role:


We currently have a permanent full-time opportunity for an energetic and positive Facilities Response Coordinator who is a natural office all-rounder.

You will be responsible for:

  • Providing excellent customer service by responding to a range of telephone and email queries and requests in an efficient, friendly and professional manner.
  • Providing technical assistance for customers via the Facilities Response Centre system
  • Building relationships with key clients and managing their portfolios
  • Contract and invoice management


The Person:


This position requires a confident all-rounder who is looking for their next career challenge. 


To be considered for the role you will have:

  • Previous customer service experience (essential)
  • Experience in a call centre/helpdesk environment (desirable)
  • Excellent communication, presentation and time management skills
  • A passion for client service
  • A positive attitude, enthusiasm and a good team player
  • Great attention to detail
  • Ability to work under pressure and meet deadlines


Knight Frank provides a supportive environment where you can learn and develop both personally and professionally. We also offer a competitive remuneration package and additional employee benefits including EAP, salary packaging opportunities and social activities.


To apply for this exciting opportunity, please click the ‘Apply' button below and include a covering letter with your CV. No recruitment agency enquires please.


Applicants with Australian working rights need only apply.


No recruitment agency enquires please.


Attached Position Files: No File Attached

Job Type:
an Australian or New Zealand Work Visa, Permanent Residency Status, or Citizenship
Date Advertised:
Job Reference:
If unknown leave blank